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Frequently Asked Questions

General

Do you use a dongle for copy protection?

No, we do not burden our customers with cumbersome or unreliable schemes like dongles or challenge/response authorizations. Instead our products use a simple keyfile: a text file that holds your personal authorization. Unlike challenge/response authorization our keyfiles are not tied to your specific computer system. Thus you can use the same keyfile on any system, now and at any point in the future, for an unlimited number of times. You will find that this is one of the least intrusive forms of copy protection you are likely to encounter.

Can I evaluate a demo version first? What are the demo limitations?

Fully functional demos are available from the Product Trials page. Each demo comes with a license that fully unlocks the plugin for 60 days from the day of download. This allows you to evaluate whether our plugins meet your specific needs.

How do I order?

All our plugins are available from our Online Store. Payment is handled through PayPal, so you can pay with all major credit cards as well as wire transfer, check, and a number of other payment options. You don't need to have a PayPal account to order.

Do I need multiple licenses to install your plugins on more than one computer?

No, a single license allows you to install our products on an unlimited number of systems--as long as they are all yours, of course.

How do I download updates?

Create an account at our forum. Once signed up and logged in, select Product Updates from the top-level Customers menu.

I lost my product license, what do I do now?

Your license can be found in the original email you received upon purchase. We advise you to always keep a copy of this information in a safe place so you can retrieve it in case of a computer crash or malfunction. If for some reason you cannot retrieve the email, please contact us at and we will accomodate you as soon as possible.

My password does not work, what do I do?

If your password stops working or you have forgotten it, visit this page and fill in your username. You will receive an email with instructions on how to retrieve or reset your password.

My email address has changed, how do I notify you?

To change your registered email address log in to your account, visit this page and select Account Related Settings on the left.

I have the Mac OS X (or Windows) version of one of your products. Can I crossgrade to the other platform?

Yes. In fact you don't even need to crossgrade--a single license entitles you to both platforms. Just visit Product Updates and download the installer in question.

Do you offer educational discounts?

Yes, we offer a 50% discount for students, staff, and educational institutions. Simply email a scanned copy of your student/staff ID to to qualify.

Why do you handle different prices for Europe and outside Europe?

112dB is based in the Netherlands, and Dutch law requires that we pay 19% VAT on goods sold to European customers. This VAT is reflected in our euro-based prices.

Can I sell my 112dB plugin on to a third party?

Yes, we allow license transfers for a flat $25 fee per plugin. The buyer is entitled to the same rights as if (s)he had bought the plugin directly from us. Once you found a buyer, please inform us of the intended transfer stating the name and email addresses of both seller and buyer. We'll let you know how to proceed.

Compatibility

What are the system requirements?

Our plugins are fully compatible with RTAS, Audio Units, and VST 2.3/2.4 and should work in any host that supports either of these formats. They come in Windows/Vista and Mac OS X 10.4/10.5 flavors and should run on any recently modern computer. Specific system requirements for each plugin are available from the Specifications tab in the product-specific section.

Will your plugins work in ProTools 8?

Yes, our plugins are fully compatible with PT 7 and up.

Do your plugins work on 64-bit XP, Vista, and/or Windows 7?

Yes, all our products are fully compatible with both 32 and 64 bit versions of XP, Vista, and Windows 7. At present we ship only 32-bit versions of our plugins, but you can use them in an 64-bit host through a bit bridge. Proper x64 versions of our plugins are in the works.

Do your plugins work on Snow Leopard?

Our Redline plugins are fully compatible with Snow Leopard. Morgana is not supported on Snow Leopard at present.